If a focus group determines that a website needs to list instructions on how to use it. Is there something wrong with how the website works? Should this be taken as a big sign that the site is fucked up or as a unique opportunity to create a manual in order to increase user understanding on how the site works?
What if when the focus group says they find the site confusing, the moderators decide it's time for a new group because they clearly do not understand anything?
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