I recently bought a bunch of these CD and DVD storage boxes. Good price, and they look great, but one came defective. Drugstore.com says to email them describing the reason for a return and if it's damage or defect, they'll pay for the return shipping. I sent an email with the required information yesterday.
Today I got an email acknowledging my request, apologizing for the damaged merchandise, promising a replacement item, and telling me that I don't have to worry about returning the damaged one. The next email was a confirmation of an order for one box, free shipping, at no cost. Bang.
Great work, Drugstore.com. I recommend them to anyone.